What is an "Online Application"?

Online Apps is a secure computer application that enables CsS clients with a username and password to receive and instant credit and criminal reports using a web browser. Employment and rental verification requests are performed by our analysts and the results are faxed or emailed back to you.

Is it really instant?

Pretty darn close! Credit and criminal reports come back to your web browser in about 60 seconds. Employment and rental verifications are done by our (human) analysts phoning or faxing prior employers and landlords and are dependent on their prompt response. Expect to receive a preliminary fax or email as soon as we have the first information back. A final fax or email is usually sent to you within 48 hours.

Can I use your applicant screening services, including online apps, nationwide in the USA?

Yes. We cover the entire USA.

What is "Online DISPOs"?

Online DISPOs allows a property manager to apply for dispossessory warrants for delinquent tenants using a web browser. This speeds the submission of your warrants to the courthouse and reduces errors. In addition, you can instantly see a real-time summary of all current and recent dispossessory proceedings including: tenant name(s) and unit number, filed date, served to tenant date, WRIT available date, Answered date, court information, and final status. Also, you can quickly forward paid/skipped/need-a-writ updates to CsS Services for our prompt action.

What geographic area do you cover for dispossessory services and evictions?

We have courthouse couriers and eviction crews covering the metro Atlanta Georgia area and surrounding counties. Please give us a call to check our current coverage.

I don't currently use CsS Services, how do I get more information?

If you have 50 or more units but don't yet have an account with us, call (770) 491-0522 and ask for sales so we can answer any questions you may have, and get you set up to reduce tenant problems and hassle. After hours or on weekends, call 770-560-1153.

I don't have internet access from the office, can I still do business with CsS Services?

Of course. As long as you have a fax machine, we're all set. For a printable application form to fax in, click here for PDF format or here for Microsoft Word format. Our applications fax number is 770-493-8575. Our DISPO fax number is 770-723-0106. Fax us toll free (apps or DISPOs) at 1-866-213-4222.

Technical Questions

Online Apps and DISPOS run over my internet connection. Is it safe and secure?

Yes. Our online programs and procedures are audited every 3 months by an independent network security firm and have been accepted by the credit reporting agencies. All applicant and tenant data that you type into your web browser is scrambled (with 128 bit encryption) to ensure confidentiality during transmission to CsS Services.

Which web browsers are supported?

Our site is tested using current versions of Firefox, Safari, Chrome, and Microsoft Internet Explorer version 7.0 and higher. You need 128 bit encryption, so you'll have trouble if you try to use a really ancient browser.

Your current browser is CCBot/2.0 (https://commoncrawl.org/faq/)

Many web sites are no longer designed to work with browsers older than Internet Explorer 7.0. If you are still running Internet Explorer 6.0 or an even older version, you should definitely upgrade. All newer browsers are much faster and more secure against hackers.

To check the browser version on any computer:

Free browser upgrades are available for Firefox and Microsoft Internet Explorer

Be aware that you'll need "Administrator Access" on your computer to do the upgrade. If you have technical support or access to an IT staff, be sure to consult them before upgrading your web browser.

Does my computer need any other software?

There are a few documents posted on the site posted in PDF format and Microsoft Word format, so you'll need Adobe Acrobat Viewer ( available here ) or Microsoft Word to view these documents.

I tried the "download to Excel" link on one of the reports on the site but it didn't work. What's up?

Clinking on this link downloads your report in .xls format. You'll need a spreadsheet program installed on your PC that can open these files.

What are the requirements for the password that I choose?

Strong passwords are required. Per credit reporting agency requirements, this means a minimum of 6 characters with at least one alpha and at least one number. Bad passwords include:

Why does the system make me change my password every 90 days?

This increases the security of your applicant's confidential data and is required by the credit reporting agencies. You'll be prompted to input a new password when your 90 days is up. You can do it instantly online.

What do I do if I forget my username or password?

We can lookup your username for you. Although we cannot see your password--it's 100% private to you--we can reset your password to a new one. Please use our support request form or telephone us during office hours.

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